top of page

Polycom VVX  Not Obtaining DHCP IP Address?

Are you a Polycom VVX user or installer and had difficulties getting the phone to work on your network? Our team has noted a number of installers who had great difficulty obtaining an IP address for the phone, nor could they locate the solution online or get the support they needed to resolve the issue. Well our experts at DLT Telecom has solved the problem and the solution is more simple than you may think.

Question: “The problem I'm running into is when I plug them into our network, they refuse to obtain a IP address. Any idea why? Is there a setting I'm missing? I did my best to look through other support articles but turned up empty-handed.”


Step 1. You need to go into the settings of the phone:

Settings Advanced Administrative Settings Network Configuration Etherenet VLAN Menu

Step 2. Set the following 3 parameters:

LLDP: Disabled CDP Compatibility: Disabled VLAN Discovery Mode: Disabled

Step 3. Reboot the phone

Need more solutions? Ask the experts at DLT Telecom by posting in the comment section below. Or contact us at

DLT Telecom provides a full suite of telecommunications products and services on a retail and wholesale basis in Canada and the United States.

Some of the services available on the programs:

Hosted PBX;

SIP Trunking;

Business and Residential phone;

Internet and Dedicated Fiber; Internet Assurance - wireless failover; Tool Free; Voice and data bundles; SMS from business lines;

Business extensions on existing mobile phones.

About DLT Telecom Wholesale

With a constantly evolving telecommunications marketplace DLT Telecom Wholesale is dedicated to providing outstanding service & growth opportunities to our wholesale partners. Connecting with our customers and our partners across Canada and the United States and around the globe, ensures you the highest level of quality and service.

Let's Discuss What DLT Wholesale Can Do For You And Your Business. Visit: or call us toll free at 1 800-463-5465.

About DLT Telecom

DLT Telecom offers a complete suite of intelligent voice and data solutions. DLT’s passion for the customer experience means you get more than leading edge Internet, network, and cloud-based systems or traditional voice services. You get a provider that continually goes the extra mile to ensure you’re equipped with the smartest technology to communicate at your best. In a world full of options where technology is constantly changing and evolving, DLT Telecom is the intelligent connectivity choice for forward-thinking solutions that answer your needs for today and prepare you for the challenges of tomorrow. To learn more about DLT Telecom and what we can do for your organization please click here:

Stay tuned for new product and service offerings from DLT Telecom. To keep up to date please join our mailing list at or follow us on Facebook and Twitter at @DLTTelecom.

22 views0 comments


bottom of page